Simple plans, clear rules

Time actually spent resolving a ticket — from diagnosis to fix. Short phone questions are usually not counted as a full hour.

Yes. As your number of workstations grows you can move from Mini to Medium, or request a custom quote for the Large plan.

Extra hours are billed at the rate tied to your chosen plan — no need to renegotiate the contract.

Yes — most of our support is delivered remotely (TeamViewer, AnyDesk, RDP or SSH, depending on the system), so your office location isn't a limitation.

This distinction matters: the response time of around 15 minutes you see on the site is the typical time to pick up your case — how long you usually wait before someone starts working on it. If we're already handling another ticket, it can take a little longer. It is not an SLA in the sense of a guaranteed resolution time. We can't honestly promise a fixed repair time upfront, since it depends on the nature of the fault — some are solved in minutes, others need longer diagnosis. We'd rather be upfront about that distinction than promise a resolution deadline just to look good on paper.

Every ticket is tagged P1–P3: P1 is a failure that blocks the whole company (e.g. no server or internet access), P2 is an inconvenience that doesn't stop work entirely (e.g. a slow app, a VPN outage), and P3 covers individual issues — a single printer, a forgotten password, a configuration question. We verify the priority when the ticket comes in — if the description doesn't match the chosen category, we'll let you know and suggest the right one, so genuinely critical issues get handled first.

We bill at the end of each month (payment in arrears), with a 7-day payment term from the invoice date. Prices in the pricing table are net amounts — 23% VAT is added on top.

It depends on your team size. For companies with up to roughly 20-30 workstations, a full-time in-house IT person often costs more than our subscription — and still won't cover 8 hours a day, 5 days a week without gaps. If they're on leave or sick, you're left without support. Outsourced IT support gives you access to a whole team's worth of skills (networking, servers, Windows, macOS, Azure) for a fraction of a full salary, with no downtime tied to one person's availability. An in-house hire usually starts making more sense once your infrastructure grows significantly larger and more complex.

For a company with up to 10 workstations, it's typically 1200 PLN net per month (Mini plan) — less than a single day of an in-house IT salary. For companies with up to 20 workstations, a server, and more complex infrastructure, it's 2500 PLN net (Medium plan). For larger teams we prepare an individual quote — no hidden costs, no long-term commitment — the standard notice period is 1 month.