We started because a technician's drive over took longer than the fix itself
directhelp.pl is a Warsaw-based IT outsourcing team built around one principle: help should arrive faster than a problem has time to hurt.
IT support without the wait
Small and medium businesses rarely have time for downtime caused by a broken computer or server. That's why we built our entire way of working around remote access — through TeamViewer, AnyDesk, RDP or SSH we connect to a workstation or server within minutes, instead of waiting for a technician to drive across town.
Businesses with 20+ workstations
We work with small teams that need reliable support without hiring their own IT person, as well as with larger companies that want a dedicated account manager and a predictable IT budget.
Who we are
Our team consists of IT specialists with over 15 years of industry experience — from everyday, practical user issues to more advanced challenges requiring deeper expertise, such as server systems administration. Our qualifications are backed by degrees from the Warsaw University of Technology and Gdańsk University of Technology, postgraduate studies (Warsaw University of Technology, Społeczna Akademia Nauk), and industry certifications including Microsoft Azure, Cisco CCNA, and ITIL® 4 Foundation.
Completed projects
For confidentiality reasons we don't disclose client names — below are examples of the type of work we do.
We also don't publish auto-generated reviews or claim hundreds of satisfied clients to artificially boost our Google ranking. We build our business relationships on honesty and fair dealing, not marketing tricks.
Service company, 30+ users
End-to-end IT support for a modern environment built on Microsoft Azure cloud, macOS workstations, and a redundant internet connection ensuring business continuity.
Medical facility
Full IT infrastructure support for a medical facility, including PACS, DICOM, and HL7 systems alongside standard Windows workstations and a local Windows Server file server.
Translation agency
Local network infrastructure support (up to 10 devices), local Windows server with file and printer sharing, VoIP telephony, WiFi network, and remote access to company resources via VPN. Local backups based on secure, cost-effective Synology solutions.
Three principles we hold to
Response speed is our motto
A response time usually around 15 minutes isn't a marketing slogan — it's the standard we aim for on every plan. In emergencies, our AI chat assistant does an initial triage right away — assessing priority and collecting your contact details and problem description, so your report reaches us already complete.
Remote, without losing quality
TeamViewer, AnyDesk, RDP and SSH let us work as if we were sitting right next to you — without the cost and time of travel added to your bill.
Clear billing rules
A fixed monthly fee, a clearly defined number of hours, and one rate known in advance for every hour beyond the plan.
Let's talk about your infrastructure.
We'd love to learn about your business and suggest which plan would work best for you.