Windows and macOS under one, consistent standard of care
New workstation setup, updates, day-to-day support, and remote fault diagnosis — whether your team runs Windows, macOS, or a mix of both.
From first boot to everyday work
We administer employee computers regardless of operating system — installations, system and software updates, mail and printer configuration. When something stops working, we diagnose it remotely: checking logs, drivers, disk and memory health to determine what's broken and why, before we propose a fix.
- Setup and rollout of new workstations
- System and software updates
- Windows and macOS support
- Remote fault assessment — no physical repairs
A new hire, a ready computer, day one
Setup and rollout of new workstations is a standard part of this service, not an add-on. We prepare the system, mail account, printer and network resource access, and any required software — so a new employee sits down at a fully working computer on their first day, instead of losing half of it to setup.
- System, mail account and printer access
- Network resource and VPN access
- Installation and updates for required software
- The same process for Windows and macOS
An honest split: we diagnose, a repair shop fixes the hardware
We always diagnose remotely first — system logs, drivers, disk and memory health let us establish, in nearly every case, whether a problem is software or hardware. If it turns out to be a hardware failure (a failing drive, power supply, or display panel, for example), we route the computer to a trusted external repair shop. We don't perform physical repairs ourselves — and that's a deliberate specialization, not a limitation: it means we spend all our time on what we're actually best at — diagnostics, systems, and security — while physical repair is handled by a shop that does nothing else all day.
Remote diagnosis comes first
Before anything goes to a repair shop, we check logs, drivers, and component health remotely — in most cases that's enough to establish the cause without ever seeing the machine in person.
Routing to a trusted repair shop
If diagnosis points to a physical fault, we select and coordinate with a trusted external repair shop (e.g. a printer repair service) ourselves — you're not left to sort it out alone.
Specialization instead of doing everything a little
We focus on systems, networks, and security — the areas where we genuinely have deep expertise — instead of spreading ourselves thin into hardware repair.
Before we start working together
What happens if a fault turns out to be a hardware failure, not a software one?
Do you only support Windows, or macOS too?
Do you handle setup for new employees or new machines?
Is remote diagnosis as thorough as an in-person inspection?
A few things worth checking yourself
Some slowdowns can be diagnosed quickly without our help — we wrote about this in our guide: Computer Starts Up Slowly — What to Check (Windows) and Mac Starts Up Slowly — What to Check (macOS). If the basic steps don't help, that's usually a sign it's worth reporting to us — further diagnosis may need system-level access.
Related pages
How many workstations does your business run?
Check which plan fits your headcount on the pricing page, or see the full scope of services on Services.